Returns

You are entitled to a return within 14 days of your purchase. Outside of 14 days, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the original packaging, including all tags. *Sale items do not qualify for a return or exchange. 

To complete your return, we request you to send back the item at your cost along with proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Several types of goods are exempt from being returned. Perishable goods such as food or treats cannot be returned. We also do not accept return of personal care products.

Payment

All products remain Retail Retreat property until full payment is made and received. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Retail Retreat.

All transfers conducted through Retail Retreat are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Personal Information

All personal information you provide us with or that we obtain will be handled by Retail Retreat as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Retail Retreat and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Retail Retreat, to delete or correct the information held about you. By accepting the Retail Retreat Conditions, you agree to the above.